What is our standard delivery service?
Picked, packed and dispatched Monday to Saturday. You can expect your delivery within 2 to 4 days.
- Standard delivery is free on all orders over £45
- Standard delivery is £2.95 for orders under £45
- Includes Scottish Highlands + Islands, Northern Island, Isle of Man, Scilly Isles and the Channel Islands
- Standard delivery for the Republic of Ireland is £7.95
Please note for some larger furniture and playtime items, the delivery information on the product page will state delivery time from ordering.
Who are our Couriers?
We use Royal Mail and dpd tracked delivery and Hermes, you can track your order via the link in your confirmation email.
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at firstname.lastname@example.org Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.