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FAQ'S

What are the delivery charges for orders from the Online Shop?
  • Standard delivery is free on all orders over £60
  • Standard delivery is £3.95 for orders under £60
  • We use DPD next day delivery courier service, once your order is dispatched you will receive a email/text with detailed tracking.
  • Please note we try to get all orders dispatched on the same day if ordered before 1pm in order to receive the next day delivery service but during the festive season there maybe be a 1-2 delay. 
  • If your item is urgent please contact our customer service team before ordering.

For further information you can see the delivery & dispatch page.

 

How long will delivery take?

Picked, packed and dispatched Monday to Saturday. You can expect your delivery within 2 to 5 working days.

If there is an issue with your order we will contact you to ensure less delays.

Please not delivery times may take longer during Festive season.

Please contact us at info@themangotree.co.uk for exact dispatch timings.

I have not received my order

Apologies you have not received your order, all our dispatched orders come with tracking so you can see the progress of your delivery.

If you need assistance with tracking your order please do contact us via our contact page: click here

T&C’s

Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at info@themangotree.co.uk Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.

I need to return my order

Please read our T&C’s on our returns page so we can deal with your return as swiftly as possible. CLICK HERE




    The Mango Tree

    UNIT MF6A 
    The Old Mill
    Brown Street
    Dundee
    DD1 5EG

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    Company details

    VAT: 328412121 COMPANY NUMBER: SC626949